Nextiva Pricing Plans And Prices In 2025
Key Takeaways
- Nextiva has been within the enterprise for nearly 20 years and has helped giants like IKEA and DHL.
- The world-class VoIP companies make them a super selection for manufacturers trying to improve their cellphone service.
- With 99.999% uptime, you are at all times prepared to assist your clients.
- Manufacturers of all sizes, from SMBs to giant enterprises, can use Nextiva’s pricing plans. The beginning plan is on the market for simply $25, whereas the higher-tier choices can go as much as $199.
This is What’s Inside This Information…
About Nextiva
Nextiva’s a giant identify among the many Buyer Expertise Administration (CXM) platforms, and for good motive. Based in 2006 throughout the dot-com increase, this Scottsdale, Arizona-based firm supplies VoIP companies to over 1 million customers. Notable purchasers embrace well-known manufacturers akin to IKEA, DHL, and the YMCA.
Irrespective of in case you’re a startup dealing with texts or a contact heart juggling 1000’s of calls, Nextiva’s acquired your again. They boast 99.999% uptime, so dropped calls are uncommon. Plus, their 24/7 US-based assist is a lifesaver whenever you’re caught.
From SMBs to giant enterprises, Nextiva caters to all with its versatile pricing plans, together with primary digital instruments, top-notch analytics, AI, and extra. If you need dependable communication with out the trouble, Nextiva’s price a glance.
Nextiva Plans And Pricing: A Detailed Overview
Plan | Month-to-month Price/Person | Annual Price/Person | Key Options |
Small Enterprise: Digital | $25 | $20 | Aggressive Monitoring Messaging Apps Social Media Channels Evaluation Administration Digital Service Assist Desk |
Small Enterprise: Core | $36 | $30 | Inbound & Outbound Voice Enterprise SMS Video Conferences Screenshare And File Share Name Routing |
Small Enterprise: Interact | $50 | $40 | Buyer-To-Group SMS Messaging Toll-Free Quantity And Minutes Superior Reporting MS Groups Integration Internet Chat: Dwell And Bot |
Small Enterprise: Energy Suite | $75 | $60 | Inbound Gross sales And Service Name Middle Precedence And Expertise-Based mostly Routing Unified Group Interface Supervisor Dashboard ACD Callback |
Enterprise: Important | $129 | – | Highly effective Inbound/Outbound Channels Full Workflow Engine For Journey Orchestration Finest-In-Class Workflow Automation And APIs Transcription And Summarization Customizable, Clever, And Expertise-Based mostly Routing |
Enterprise: Skilled | $159 | – | Full Buyer Journey Context And Historical past Omnichannel Help Superior AI Bots To Information Journeys Actual-Time Supervisor Help Safe Cost Agent Assists |
Enterprise: Premium | $199 | – | Full Workforce Administration (WFM) Optimized Workflows For Interplay Deflection CX Analytics For All Enterprise Capabilities |
Small Enterprise: Digital
- Month-to-month: $25/month/consumer
- Yearly: $20/month/consumer
- Options: Aggressive monitoring, messaging apps, social media channels, overview administration, digital service assist desk, and extra.
Small Enterprise: Core
- Month-to-month: $36/month/consumer
- Yearly: $30/month/consumer
- Options: This plan consists of all of the Digital plan’s options, plus aggressive monitoring, messaging apps, social media channels, overview administration, digital service assist desk, and extra.
Small Enterprise: Interact
- Month-to-month: $50/month/consumer
- Yearly: $40/month/consumer
- Options: This plan consists of all of the Core plan’s options, plus customer-to-team SMS messaging, toll-free quantity and minutes, superior reporting, MS Groups integration, internet chat through Dwell and bot, and extra.
Small Enterprise: Energy Suite
- Month-to-month: $75/month/consumer
- Yearly: $60/month/consumer
- Options: This plan consists of all of the Interact plan’s options, plus inbound gross sales and repair name heart, precedence and skills-based routing, unified crew interface, supervisor dashboard, ACD callback, and extra.
Enterprise: Important
- Month-to-month: $129/month/agent
- Options: Highly effective inbound/outbound channels, full workflow engine for journey orchestration, best-in-class workflow automation and APIs, transcription and summarization, and customizable clever and skills-based routing.
Enterprise: Skilled
- Month-to-month: $159/month/agent
- Options: This plan consists of all of the Important plan’s options, plus full buyer journey context and historical past, omnichannel assist, superior AI bots to information journeys, real-time supervisor assist, safe cost agent help, and extra.
Enterprise: Premium
- Month-to-month: $199/month/agent
- Options: This plan consists of all of the Skilled plan’s options, plus full workforce administration (WFM), optimized workflows for interplay deflection, CX analytics for all enterprise capabilities, and extra.
Nextiva Pricing Comparability For Small Enterprise
Even in case you’re a newly began startup trying to uplift the client expertise, there are a number of plans appropriate for various wants and budgets. Let’s evaluate the Nextiva pricing plans.
Small Enterprise Digital Plan: $25/consumer/month ($20/consumer/month yearly)
Finest For
Startups or eCommerce retailers with a restricted finances specializing in digital channels, not telephones.
Nextiva Digital Plan Options:
This entry-level plan is all about digital communication.
CX Channels
- Use social media instruments like WhatsApp, Instagram, Fb, and so on., for assist and promoting.
- Route emails to a single group inbox. Assign and prioritize duties with computerized ticketing.
- Maximize social media to develop your enterprise. You may get two accounts on this plan.
Repute Administration
- Monitor opinions on Google Opinions, Yelp, and TripAdvisor.
- Set alerts on essential feedback to deal with them immediately.
- Preserve observe of your rivals’ exercise on social media.
Unified Digital Inbox
- One dashboard for straightforward monitoring to make knowledgeable selections.
- Get day-to-day operation studies for higher progress.
- Route all conversations to a single inbox, together with e-mail, webchat, messengers, SMS, social media, and overview websites.
Buyer Help
- Entry buyer assist day and evening via cellphone, webchat, and e-mail.
- Skilled implementations by the Service Supply crew (requires further payment).
Safety
- Primary encryption and safe information storage.
- Geo redundancy, SOC2 compliance, and ISO/IEC 27001 are used to make sure that buyer information is secure.
Integrations
- Handle your social media presence on two completely different platforms.
- Route your Apple App Retailer and Google Play Retailer opinions and reply to them from a single inbox.
- Observe and reply to your eCommerce opinions (Google Retailer, Amazon) from a single inbox.
Small Enterprise Core Plan: $36/consumer/month ($30/consumer/month yearly)
Finest For
Small name facilities or groups needing voice and digital channels.
The Nextiva Core Plan consists of all Digital options plus:
CX Channels
- Limitless voice calling inside the U.S. or Canada.
- Ship 100 SMS textual content messages via your enterprise cellphone quantity utilizing the desktop or NextivaONE cell app.
- Social and overview administration for 3 completely different platforms.
Buyer Expertise
- Buyer video conferences and screensharing for straightforward communication.
- Group e-mail mailbox for 3 accounts.
AI And Workflow Automation
- Route all of the calls professionally with Sensible Name Routing that makes use of IVR know-how.
- AI voicemail transcriptions so you’ll be able to observe your voicemails higher inside the Nextiva app in your desktop or cell.
Person Entry
- Route your e-mail, webchat, messengers, SMS, and social media and overview website conversations to at least one single inbox.
- Use the Nextiva app in your desktop to name, textual content, crew chat, video meet, and handle contacts.
- Join along with your contacts via name, textual content, and chat through the Nextiva cell app.
Safety
- Primary encryption and safe information storage.
- Geo redundancy, SOC2 compliance, and ISO/IEC 27001 to make sure that buyer information is secure.
Productiveness
- Limitless enterprise calls, audio conferencing, and video conferences.
- Chat along with your crew in actual time with group chat rooms.
- Constructed-in contact administration to maintain observe of your contacts and handle them.
Integrations
- Combine with Microsoft 365 and Google accounts to entry your calendar and contacts inside the Nextiva app.
- Single Signal-On integration and Lively Listing sync.
- Three accounts for social media, eCommerce opinions, app retailer opinions, and on-line opinions.
Small Enterprise Interact Plan: $50/consumer/month ($40/consumer/month yearly)
Finest For
Rising gross sales or assist groups dealing with greater buyer volumes.
The Nextiva Interact Plan consists of all Core options plus:
CX Channels
- Inbound/outbound voice with stay chat and chatbot assist.
- 250 SMS per consumer per 30 days.
- Digital fax utilizing the Nextiva vFAX Portal with an e-mail handle of your selection.
Buyer Expertise
- A common, non-local, toll-free quantity with 2000 minutes.
- Buyer-to-team SMS messaging is used to handle gross sales/companies requests simply.
- Ten accounts for the group e-mail inbox.
AI And Workflow Automation
- Route all of the calls professionally with Sensible Name Routing that makes use of IVR know-how.
- AI voicemail transcriptions so you’ll be able to observe your voicemails higher inside the Nextiva app in your desktop or cell.
Safety
- Primary encryption and safe information storage.
- Geo redundancy, SOC2 compliance, and ISO/IEC 27001 to make sure the client information is secure.
Productiveness
- File your voice calls or video conferences.
Analytics
- Voice analytics with historic and real-time information to investigate name traits and make higher selections.
- 10 reporting templates and shareable studies.
- Complete dashboards for reporting.
Integrations
- Microsoft Groups integration for a premium voice calling expertise.
- Ten accounts for social media, eCommerce opinions, app retailer opinions, and on-line opinions.
Small Enterprise Energy Suite Plan: $65/consumer/month ($20/consumer/month yearly)
Finest For
Superior groups want enterprise voice and social media instruments with out enterprise prices.
The Nextiva Energy Suite consists of all Interact options plus:
CX Channels
- Limitless SMS per consumer per 30 days.
- 30 accounts for social and overview administration.
AI And Workflow Automation
- Route calls to the suitable brokers based mostly on demographics, language, affinity, laborious expertise, and different elements.
- An inbound gross sales and repair name heart to handle high-volume inbound calls and routing.
Analytics
- Limitless voice analytics and reporting.
Integrations
- Limitless accounts for social media, eCommerce opinions, app retailer opinions, and on-line opinions.
High Nextiva Small Enterprise Options
Although the software is loaded with many useful options, a number of the finest ones are talked about under.
Voice Calling
Nextiva’s VoIP calls are exceptionally clear. Limitless calling inside the U.S. and Canada retains prices low. Auto attendants and name routines add knowledgeable contact, and with 99.999% uptime, dropped calls are a factor of the previous.
Social Media Administration
Deal with Fb, WhatsApp, and different social media conversations from one inbox. It’s also possible to reply to DMs and feedback with out app-hopping. It is a time-saver for busy groups and retains clients blissful throughout platforms.
Repute Administration
Observe Google and Yelp opinions in a single spot. Reply to suggestions quick and ship overview requests through SMS. That is a simple method to enhance your on-line presence.
Group Collaboration And Productiveness Instruments
Group chat, video calls, and file sharing preserve everybody looped in. It’s also possible to combine with Microsoft Groups to chop e-mail litter. It is a possibility to work smarter, wherever your crew is.
Nextiva’s Execs And Cons
The plethora of useful options positively brings some nice advantages. However since nothing’s excellent, Nextiva has some cons as properly. This is a fast have a look at them.
Execs
24/7 Help
Organising and configuring Nextiva might require some technical know-how. Getting caught wherever within the course of can disrupt your operations and harm productiveness. Nevertheless, the platform’s 24/7 assist saves the day right here. Join with them anytime, and specialists will present an answer to your downside.
Person-Pleasant Interface
CXM instruments are complete and infrequently require a steep studying curve. Nextiva’s user-friendly interface solves this subject, although. The software is straightforward to make use of, so that you need not spend hours coaching your reps on get probably the most out of it.
Excessive Name High quality And Reliability
Calls are clear, with no static. Plus, Nextiva’s 99.999% uptime means you are at all times linked. We guarantee you that your clients will discover the distinction.
Multichannel Administration
Handle calls, texts, and social media in a single spot—no app-switching. It retains your crew sharp and your clients blissful.
Cons
Additional Options Have Additional Prices
Need AI or analytics? It’s a must to pay further. Add-ons can pile up, which is not ultimate for tight budgets.
Restricted Scalability
The software is nice for small groups, however huge companies might outgrow it. Nextiva might not meet huge enterprise wants.
Cell App Points
The app seems to have glitches, akin to gradual notifications and a clunky design. This is perhaps a major problem for distant groups.
Excessive Quantity Of Spam Calls
Spam calls can sneak via. You should use blocking instruments, however these want further work and are a problem.
Nextiva Pricing Comparability For Enterprises
The platform gives many options for large-scale enterprises. This is a Nextiva value comparability and options.
Enterprise Important Plan (From $129/agent/month)
Finest For
Massive contact facilities that want stable communication instruments on a finances.
Nextiva Enterprise Important Plan Options:
CX Channels
- Single channel (voice or digital) for buyer communication.
Buyer Journey Administration
- IVR assist, enhanced routing, and voice bot-to-agent hand-off for a simple buyer journey.
- Drag-and-drop interface to save lots of time on complicated duties.
Advertising Instruments
- Quarterback, progressive, predictive dialing.
- Record and marketing campaign administration and course of automation.
- AI for taking name notes.
Analytics And Reporting
- Voice and digital buyer surveys.
- Actual-time dashboards and reporting.
Enterprise Skilled Plan (From $159/agent/month)
Finest For
Companies that need omnichannel assist and tighter management.
Contains all Important options plus:
CX Channels
- Omnichannel communication with voice, SMS, chat, e-mail, social, messaging, and webform assist.
Efficiency Monitoring And QM
- Actual-time supervisor assist to observe each voice and digital interactions.
- Single-screen recording and superior bots.
Buyer Journey Administration
- Full buyer journey historical past to scale back time-to-resolution.
Safety
- Safe cost agent help (PCI-DSS) with a built-in AI bot.
- Geographic catastrophe restoration.
Enterprise Premium Plan (From $199/agent/month)
Finest For
Enterprises that want superior analytics and workforce effectivity.
Contains all Skilled options plus:
WFM
Superior CX Analytics
- Wealthy analytics dashboards providing in-depth evaluation of brokers, campaigns, and queues.
- Integration with BI instruments for superior analytics.
High Nextiva Enterprise Options
Nextiva’s enterprise instruments are constructed to deal with huge operations. Let’s examine what makes them shine.
Nextiva AI
Nextiva AI is your clever assistant that transcribes calls, understands buyer feelings, and identifies high-priority leads. It may automate name routing and follow-ups that can assist you save time. For these juggling a number of tasks and trying to improve effectivity, Nextiva AI is a beneficial software.
Outbound Auto-Dialing
Auto-dialers deal with outbound calling effectively. With predictive mode, they will dial a number of numbers without delay and solely hook up with stay solutions, so your crew can give attention to actual conversations. Plus, the progressive and preview choices give brokers an opportunity to prepare for these private contact calls. It is really a game-changer for gross sales groups.
Conversational Analytics
Conversational analytics digs into each chat, name, and textual content. AI spots traits, sentiment, and agent efficiency. Actual-time dashboards show you how to tweak scripts or enhance satisfaction.
Nextiva WEM
Nextiva’s Workforce Engagement Administration retains groups environment friendly. It schedules brokers, displays calls in actual time, and gamifies efficiency via leaderboards. Its high quality scoring and surveys assure wonderful service, too. It is important for big groups.
Nextiva Enterprise Execs And Cons
Together with the pricing plan’s benefits come some disadvantages. Let’s examine them.
Execs
Dealing with Primary Duties
The built-in AI does the fundamental job properly, and it could actually deal with duties like name evaluation, predictive analytics, and extra.
Easy Interface
The drag-and-drop interface makes complicated duties simpler and saves time.
Central Hub
It supplies one central level for all buyer communication. This eliminates silos and improves personalization.
Importing And Exporting Information
REST APIs make getting information out and in of the platform straightforward.
Cons
Value
This Nextiva pricing plan could be steeper for low-budget corporations regardless of being versatile.
Analytics Limitations
Superior CX Analytics are restricted to the flagship plan.
Prolonged Implementation Course of
Appropriate implementation might take some time for big groups.
Add-On Prices
AI transcriptions value exterior the plan based mostly on utilization, which may finally improve Nextiva’s value.
Nextiva Small Enterprise Vs. Enterprise: Which One Ought to You Select?
Selecting between Nextiva’s small enterprise and enterprise plans relies on your crew’s measurement and wishes. Beginning at $20/month, small enterprise plans are excellent for startups or groups beneath 50. They provide voice, SMS, and social media instruments with straightforward setup. Now, in case you want superior AI or analytics, then Enterprise plans, from $129/month, are excellent for big contact facilities. They embrace auto-dialers, workforce administration, and deep CX insights. Briefly, small companies get affordability and ease; enterprises get energy and scale. Decide a pricing plan aimed for small companies if you’d like fast outcomes, and a plan for enterprises in case you deal with high-volume, complicated operations. Earlier than deciding, verify your progress targets.
Incessantly Requested Questions
Let’s handle some frequent questions round Nextiva to know the software higher.
Most VoIP-compatible telephones from varied manufacturers, akin to Yealink, Cisco, Poly, and Nextiva itself, are appropriate with Nextiva. Moreover, Nextiva can seamlessly convert your present programs with none problem. Moreover, the NextivaONE app simplifies collaboration, making it as straightforward as utilizing your desk cellphone.
The decision recording characteristic is just not supported within the Digital plan. Nevertheless, it’s obtainable as an add-on for the Core plan. Due to this fact, you want at the very least the Interact plan or a better choice to document calls.
Sure. Nextiva works with VoIP desk telephones from Poly, Cisco, Yealink, and Nextiva. Plug them into your web connection, configure them through the Nextiva portal, and also you’re set. Softphones and cell apps will also be used.
One cellphone line is taken into account one consumer who makes or receives calls. You have to buy a separate cellphone line for every member, and the billing will probably be outlined per consumer.
That relies on your particular necessities, however the Nextiva setup often takes between just a few days and some weeks. Simply contact their service crew and share your necessities, they usually’ll give you an estimated time.
This varies based mostly in your plan. Greater-tier plans supply higher queue administration to maintain clients blissful and scale back wait instances.
The VoIP requires 100-150 Kbps of add/obtain pace for a single name. Nevertheless, it’s good to have a super pace of 3-5 Mbps for high-quality calls. Plus, the latency needs to be beneath 150 milliseconds for optimum efficiency. The packet loss needs to be beneath 5%. If this quantity exceeds, you would possibly see a high quality loss.
To arrange your Nextiva auto attendant, log into your Nextiva portal. Then, in your Nextiva Voice Admin Dashboard, go to Superior Routing > Auto Attendants > Create Auto Attendant > Superior Settings. You’ll be requested to enter particulars like Referred to as ID Identify, Dialing scope, and so on. Enter the small print, and also you’re carried out with the setup.
You possibly can go to Nextiva’s standing web page, which gives real-time updates in regards to the standing of its software program. It’s also possible to subscribe to the updates to get computerized notifications if something goes mistaken with the system. To verify if issues are working properly in your facet, you’ll be able to merely verify your web pace and search for packet loss.
Sure, you’ll be able to combine many standard apps, akin to Zoho, Zendesk, Salesforce, HubSpot, and extra. Simply go to the Nextiva app retailer to verify if the app you wish to combine is supported. These integrations convey all of your information to at least one place, stopping you from switching tabs to trace completely different information and bettering crew productiveness.
